FAQs

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    Who is eligible for assistance?

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    Who is a Holocaust survivor according to the Foundation's definition?

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    Is there a charge for application?

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    How do I contact the Foundation?

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    How is an application approved at the Foundation?

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    How long does it take to receive an answer?

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    Where does the money come from?

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    How can I know whether I am eligible for aid from the Foundation?

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    How can I prove that I am a Holocaust survivor?

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    Why is there a means test?

Who is eligible for assistance?

Holocaust survivors and righteous gentiles who are residents in the State of Israel are eligible for assistance, provided that they have passed the means test and the criteria specific to the assistance requested.

Who is a Holocaust survivor according to the Foundation's definition?
Anyone who lived under the Nazi occupation during World War II and who spent the period in the ghettos, concentration camps or in hiding, in mortal danger, or who lived in countries that were satellites of Nazi Germany, for instance Romania, France, Italy and Hungary, and who were persecuted by the Nazis. Also, anyone who fled from the occupied territory: from Germany after 1933, from Austria after 1938, and from the other countries after the outbreak of the war and the occupation until May 8, 1945.
Is there a charge for application?

All contact with the Foundation, submitting of an application, receiving assistance in filling out the forms isfree of charge. If you wish to seek assistance from an organization/association to fill out the form and you are asked to pay, refuse, and contact the Foundation offices directly.

How do I contact the Foundation?

There are several ways to contact us:

  • By telephone to 03 609 0866. A call center operates at that number from Sunday to Thursday, 8.00 a.m. to 4.00 p.m. Through it you can receive application forms, guidance on filling out the forms, guidance in matters relating to Holocaust survivors.
  • By correspondence, mailed to
    The Foundation for the Benefit of Holocaust Victims in Israel
    P.O. Box 7197
    Tel Aviv 64734
    Please indicate the address for return mail and telephone so that we can contact you in urgent cases.
  • In person at the Foundation officesat 5 Tuval st, Tel Aviv, first floor, Sunday to Thursday from 8.00 a.m. to 2.00 p.m.
  • by e-mail
How is an application approved at the Foundation?

An application for aid at the Foundation goes through several stages: first the application is entered in the computer system, then the applicant's eligibility is examined by professionals, and at the end of the process the application is transmitted to a public committee made up of Holocaust survivors. This committee is the supreme authority for approval or rejection of an application sent to the Foundation offices.

How long does it take to receive an answer?

There is a different process for each aid channel. As a rule, from the time of receipt of the application until the public committee's decision the process takes approximately two weeks. There are cases when, because of stress or budgetary shortfall, the waiting period is longer. On receipt of an application, the Foundation sends a letter to the applicant with the application number. You can contact the Foundation call center by telephone and check the application status and aid waiting time estimate.

Where does the money come from?

Most of the Foundation's budget comes through the "Claims Conference", an organization based in the USA. The money that comes through the "The Claims Conference" derives from a large number of agreements, principally: money from Jewish property without successors, money from the Swiss banks reparation agreement, money from the arrangement with the insurance companies, and money from an agreement with the German government. The Foundation also receives a budget from the State of Israel and from private individuals and organizations who contribute directly to the Foundation.

How can I know whether I am eligible for aid from the Foundation?
The simplest way is to call the Foundation's call center (03-6090866). The Foundation call center employees will ask the applicant several questions: where you lived during the Holocaust, your age, your financial situation. According to the information given it will be possible to propose the most appropriate aid channel and to determine the applicant's eligibility.
How can I prove that I am a Holocaust survivor?

You can "prove" that you are a survivor by attaching a photocopy of one of the following documents:

  • Voucher of compensation as disabled as result of persecution, from the Bureau for Rehabilitation of the Disabled of the Ministry of Finance.
  • Certificate from the bank on the receipt of reparations from Germany or Clause 2 Fund.
  • Certificate from Germany or from the Claims Conference on receipt of compensation.
  • Documents proving the location of the applicant during the war (certificate from the Red Cross, birth certificate, studies etc.).
  • Certificate from a known association regarding the applicant's location during the war (this certificate will help the Foundation to decide even if it is not a binding certificate).

If you do not have any of the aforesaid documents, call the call center to receive additional assistance.

Why is there a means test?

Because of the limited resources at the Foundation's disposal, it was decided that the Foundation firstly will assist Holocaust survivors who cannot provide the most basic needs for themselves. We would like to provide more extensive aid and to determine more flexible criteria, but because of the large number of cases in relation to the limited means we had to cut back the aid and to allow it only for the neediest. For each aid channel an income threshold was established which is a combination of definitions used by institutional bodies and according to the resources that the Foundation has for the given time period.

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